SAPIEN Refund/Cancellation Policy
SAPIEN Technologies, Inc. offers fully functional 45-day trials on all software. Detailed descriptions of all software are available, and it is assumed that the buyer has reviewed all available information, operated the trial version, and is fully satisfied with the software prior to purchasing. Therefore, all purchased software that has been registered and/or activated at any time, is non-refundable. This this includes both perpetual license and subscription purchases.
If the software has been purchased in error, SAPIEN Technologies will extend a refund within 14-days, provided the software activation key(s) has not been registered to an account and/or activated. Any registration and/or history of activation of the software will result in this refund option becoming null and void, and the purchase deemed non-refundable. This this includes both perpetual license and subscription purchases.
With knowledge of the terms set forth above, our Refund/Cancellation Policy is as follows:
- Only unregistered and non-activated software purchased from https://www.sapien.com/store is eligible for a refund, and only within 14-days from the date of purchase.
- All new perpetual licenses and subscriptions that have been registered and/or activated are non-refundable.
- All maintenance renewal purchases for perpetual licenses are non-refundable.
- All subscriptions come with a one-year commitment period. Cancellation of the subscription before the end of the one-year commitment period is not permitted.
- No exchanges of software are permitted.
In accordance with our EULA, (Section 6. Warranties and Limitations on Liability), we will review refund requests on defective Software within 30 days from the date of purchase. Customers must demonstrate a willingness to cooperate and provide necessary information to assist in solving the problem. SAPIEN guarantees the quality of its Software but does not warrant that the operation of the Software be uninterrupted or error free. During the Warranty Period, if SAPIEN receives notice from the Customer that the Software does not operate substantially in accordance with such specifications, then SAPIEN shall use reasonable commercial efforts to provide a work-around or repair such Software. If SAPIEN is unable, within a reasonable time, to offer a work-around or repair the Software as specified above, the Customer shall be entitled to a full refund of the purchase price from the entity in which it was purchased, upon verification that the Software was deactivated and unregistered. The foregoing warranty shall not apply to defects resulting from: (a) improper or inadequate maintenance by the Customer; (b) Customer supplied software or interfaces; (c) modification or misuse; or (d) operation outside of the environmental specifications for the Software.
Please refer to our EULA at https://www.sapien.com/company/eula for any additional clarification regarding Section 6. Warranties and Limitations on Liability.