What information should I provide?

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    Alexander Riedel
    Posts: 3858
    Last visit: Mon Jan 22, 2024 3:43 pm
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    What information should I provide?

    Post by Alexander Riedel »

    When asking for technical support, please initially always include the following information:

    - Operating system (e.g. Windows 7 Professional 64 bit)
    - Specific SAPIEN Software version and build (e.g. PrimalScript 2011, 6.0.150)
    - Any error message you may see exactly as stated.
    - Sample files or screenshot usually help greatly to illustrate the problem.
    - Start a new topic for your problem and try not to hijack another thread with a similar problem.
    - Post in the forum associated with the product your are using.

    Please keep in mind that we cannot see your screen :-)


    Thanks!
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    junereif
    Posts: 233
    Last visit: Thu Mar 28, 2024 3:44 pm
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    Re: What information should I provide?

    Post by junereif »

    What do you mean you can't see my screen? LOL.
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