{"id":9574,"date":"2015-07-31T16:18:39","date_gmt":"2015-07-31T23:18:39","guid":{"rendered":"https:\/\/www.sapien.com\/blog\/?p=9574"},"modified":"2015-08-03T08:23:40","modified_gmt":"2015-08-03T15:23:40","slug":"important-information-regarding-windows-10-update","status":"publish","type":"post","link":"https:\/\/dev.sapien.com\/blog\/2015\/07\/31\/important-information-regarding-windows-10-update\/","title":{"rendered":"Important Information Regarding Windows 10 Update"},"content":{"rendered":"

\"3-Important_Info\"<\/a><\/p>\n

Are you planning on upgrading your device(s) to Windows 10?\u00a0 Put on the brakes and save yourself a headache!\u00a0 There are a few necessary steps that need to be taken prior to the upgrade, in order to prevent the loss of your allotted two activations.<\/p>\n

Please perform the following steps on every device <\/strong>(for every individual product, unless operating under a SAPIEN Software Suite subscription where you are only required to deactivate one of the seven products) that currently runs our software, and will be upgraded to Windows 10:<\/p>\n

Open your product. \u00a0In the top right corner you will see the following gold-like certificate:<\/p>\n

\"License
\n<\/a>Once you have clicked on this, the following License Information box will appear:<\/p>\n

\"Deactivate
\n<\/a>This will display your SAPIEN ID and subscription number. Click Deactivate license.<\/p>\n

It\u2019s as simple as that!\u00a0 Now you can successfully upgrade your operating system AND re-activate your SAPIEN products. \u00a0So what happens if you do not perform this deactivation prior to the upgrade?\u00a0 You will be prompted to re-activate the device upon opening the product post-upgrade, and will receive the following error message:<\/p>\n

\"ActivationLimit\"<\/a><\/p>\n

Anytime changes are made to the operating system\/hard drive name, it triggers a new activation; the previous activation is now lost in limbo.\u00a0 You will then have to either e-mail sales@sapien.com<\/a>, explaining the situation and asking for a manual reset, or using your allotted \u201cone\u201d reset a year through your My Accounts, My Products page.\u00a0 We want to make sure this transition to Windows 10 is as smooth as it can possibly be for you!\u00a0 We definitely don\u2019t want you having to wait around for a response regarding your manual reset, especially in time sensitive situations!<\/p>\n

If you have any questions or concerns regarding the deactivation procedures, please don\u2019t hesitate to contact us directly at sales@sapien.com<\/a> as well.\u00a0 Happy upgrading!<\/p>\n","protected":false},"excerpt":{"rendered":"

Are you planning on upgrading your device(s) to Windows 10?\u00a0 Put on the brakes and save yourself a headache!\u00a0 There are a few necessary steps that need to be taken prior to the upgrade, in order to prevent the loss of your allotted two activations. Please perform the following steps on every device (for every […]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[17,21],"tags":[987,986],"class_list":["post-9574","post","type-post","status-publish","format-standard","hentry","category-20000-feet","category-software-news","tag-important-information","tag-windows-10-upgrade"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t