![\"License](\"https:\/\/www.sapien.com\/blog\/wp-content\/uploads\/2015\/06\/LicenseDeactivation2.png\" "\\"License")
<\/a><\/p>\nOnce you have clicked on this, the following License Information box will appear:<\/p>\n
This will display your SAPIEN ID and subscription number. Click Deactivate license.<\/p>\n Prior to any device upgrades and\/or prior to re-imaging and renaming your hard drive. We also recommend deactivating prior to performing any maintenance that could result in a hardware crash. You can now check your activation count directly on your Registered Products Page.<\/p>\n This may also say:<\/p>\n \u00b7 0 available activation(s) of 2 allowed Also, a sure giveaway that both of your activations are currently in use is if you attempt to activate a new device and receive the following error message:<\/p>\n If you haven\u2019t had an active subscription for 6 months or you have experienced more than one hard drive crash within the same year, you will need to send your subscription number and a description of what occurred to sales@sapien.com<\/a>.<\/p>\n If you have had\u00a0an active subscription for\u00a06 or more months, you can perform a total reset of your activations directly from your Registered Products Page. This option will be available once a year and both activations must be in use in order to take advantage of this manual reset.<\/p>\n Upon navigating to your Registered Products Page, click on\u00a0\u201cActivation Details\u201d.<\/p>\n Once you have clicked on this option, you will see something very similar to the following:<\/p>\n Underneath this information box, you will see one of four messages.<\/p>\n <\/p>\n I unregistered my license on your web site and am still receiving the error message that states I have reached my activation limit.<\/b><\/p>\n The unregister feature on the account page on our site allows you to transfer the license to another person. It does not remove any license data from your computers.<\/p>\n Navigate to your SAPIEN account page (http:\/\/www.sapien.com\/account\/products<\/a>) and click on \u201cClick to request an offline key\u201d<\/p>\n<\/a><\/p>\n
\nWhen do I need to use this deactivation method?<\/b><\/p>\n
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\nHow will I know if both of my activations are currently taken?<\/b><\/p>\n<\/a><\/p>\n<\/a><\/p>\n
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\n\u00b7 2 available activation(s) of 2 allowed<\/p><\/blockquote>\n<\/a><\/p>\n
\nWhat happens if my computer crashes and I am unable to deactivate my activation?<\/b><\/p>\n<\/a><\/p>\n<\/a><\/p>\n\n
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\nThe computers I need to install your software on are not connected to the internet. How can I activate them?<\/b><\/p>\n